Quick question? Get instant help via Mobi or WhatsApp

In the world of electric mobility, it's all about convenience and efficiency – especially when you need help or have a question. At MobilityPlus, we understand that sometimes you just want a quick answer. No waiting times, no endless menus, no hassle. That’s why we focus heavily on digital support through our smart chatbot Mobi and via WhatsApp. This way, you get the help you need, when it suits you best.

Get immediate support with Mobi – your digital assistant

Have a question about your charging sessions, a missing reimbursement, or an invoice? Then our chatbot Mobi is your first stop. Mobi is smart, fast, and always available during office hours (09:00 – 17:00).

What Mobi can do for you:

• Lightning-fast answers to frequently asked questions thanks to a comprehensive knowledge base

• No solution? No problem. Mobi automatically forwards your question to a support agent
• 93.4% customer satisfaction with Mobi – and we’re proud of that

Whether you're a fleet manager, EV driver, or facility manager: Mobi gets you on your way without the need to call or wait for an email.

Prefer to speak to someone? Just WhatsApp us

Sometimes you just want to speak directly to someone – for example, if you're having an issue with your charge card, a technical fault, or something in your portal isn’t working as expected. No problem – you can contact us via WhatsApp.

There’s no need to download an app or take extra steps. Simply send us a message during office hours via WhatsApp, and you’ll get a quick, personal response from one of our team members.

Benefits of WhatsApp support:

• Fast, personal help without being put on hold
• No phone call needed

• Ideal for urgent questions about charge cards, invoices, or your account

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Quick support, your way

At MobilityPlus, we make support as smart as our charging solutions. Whether you choose Mobi or WhatsApp, you’ll get the help you need – through the channel that works best for you.