Any person who registers a charge point with MobilityPlus or otherwise uses the MobilityPlus website, application or services (referred to hereinafter as: the “User”) provides personal data when creating a user profile. Personal data includes all information that allows MobilityPlus (referred to hereinafter as: “MobilityPlus”) to identify a natural person, regardless of whether MobilityPlus actually does so or not.
The controller is any natural or legal person which, alone or jointly with others, determines the purpose and means of the processing of personal data.
MobilityPlus is responsible for the processing of personal data:
VAT number: BE0649.979.281
MobilityPlus will take appropriate technical and organisational measures to ensure and demonstrate that the processing of your personal data is carried out in accordance with the Regulation.
The processor is a natural person or legal entity that processes personal data on behalf of the controller. The processor is responsible for the proper technical functioning of the website, application and services.
The people who process data under the direct authority of the controller are not processors.
All processors must provide sufficient safeguards with regard to the application of appropriate technical and organisational security measures to ensure that the processing complies with the requirements of the Regulation and that the protection of your rights is guaranteed.
MobilityPlus shall not be liable for the loss or corruption of personal data or identity theft caused, among other things, by viruses, Trojan horses, SQL injections or other attacks on the computer systems or online cloud portals.
MobilityPlus may collect and process personal data that is provided by the User when completing forms on the website. This includes the data provided when registering for the use of the website, for the services offered by MobilityPlus and for the transmission of information or materials. In order to create an individual user profile, MobilityPlus needs various items of personal data that are required for the service, such as a username, password, email address, date of birth, gender, address, telephone number, postcode and country.
In the event that the User visits the MobilityPlus website, makes a transaction through the website, reports a problem or contacts MobilityPlus in some other way, personal data relating to this action may also be collected or processed.
Under no circumstances does MobilityPlus collect and process sensitive personal data relating to the User, such as data showing racial or ethnic origin, political opinions, religious or philosophical beliefs or membership of a trade union. In addition, MobilityPlus does not collect or process data relating to a person's health or sexual orientation.
MobilityPlus may use various technical means to optimise the user experience and detect any (technical) errors. General computer and user data may be collected for these purposes, such as:
MobilityPlus collects personal data in order to offer a secure, optimal and personal user experience to every User of the website, application and services.
The processing of personal data is essential for the functioning of the MobilityPlus website, application and services. The processing will take place exclusively for the purposes described here. MobilityPlus uses personal data for the following purposes:
If MobilityPlus intends to further process personal data for another purpose not specified in this Policy, MobilityPlus will provide the User with information about the other purpose and other relevant information.
The personal data will be collected and processed for internal use within Mobility. MobilityPlus has taken legal and technical precautions to prevent unauthorised access and use of your personal data. Your personal data will therefore not be sold, transferred or disclosed to third parties within the European Union, unless:
The personal data of Users may be transferred to countries outside the European Union. However, this is only possible if the conditions laid down in the Regulation relating to transfers to third countries are met.
MobilityPlus always collects and processes the personal data in an honest and lawful manner. This includes the following guarantees:
The risks of accidental or unauthorised destruction, accidental loss, modification of or access to, and any other unauthorised processing are therefore reduced to a minimum. In the event of an intrusion into its IT systems, MobilityPlus will immediately take all possible measures to minimise the damage.
Every User and visitor who can identify as such has a right to obtain information from MobilityPlus regarding all information about the processing of his or her personal data. When MobilityPlus processes personal data, the User has the right to inspect this personal data. If the User wishes to make use of the right to inspection, MobilityPlus will comply with this request within one (1) month of receipt of the request. The request must be made by registered mail or to firstname.lastname@example.org.
Inaccurate or incomplete personal data can always be corrected or erased. In the first place, it is up to the User to correct inaccuracies and omissions in the user profile. The User can exercise his or her right to a correction by providing MobilityPlus with a supplementary statement.
The User also has the right to have personal data erased in the following cases:
The User has the right to withdraw his or her consent to data processing at any time. If the User wishes to exert this right, MobilityPlus will comply with this request within one (1) month of receipt of the request. The request must be made by registered mail or to email@example.com.
In addition, the User has the right to lodge a complaint with the Belgian Data Protection Authority regarding the processing of the personal data by MobilityPlus.