The Technical Support Team
Technical support from A to Z
Complete Peace of Mind Through In-House Expertise
The Technical Support team forms the technical heart of MobilityPlus. With our fully in-house expertise, we support clients, partners, and installers from A to Z with all questions relating to charging solutions.
From diagnosis and troubleshooting to on-site guidance and firmware testing: we ensure your charging infrastructure always operates at its best.
No dependency on external parties — direct and fast service from our own specialists.
Technical Support from A to Z
We offer a comprehensive service that goes beyond conventional support:
- Diagnosis and troubleshooting of charging issues
- Remote configuration and parameterisation of charging stations
- Support for installers, field engineers, and partners
- On-site guidance for complex situations
- Technical training for partners and teams
- Testing of firmware updates and new technologies
Thanks to our in-house approach, we can respond quickly and stay closely involved — without unnecessary delays.
Complex Problems, Structural Solutions
For complex or exceptional issues, we carry out thorough analyses, identify the root cause, and develop structural solutions in collaboration with manufacturers and engineering teams. At the same time, we actively build and share knowledge within the support team.
Expertise Beyond the First Line
Our technical specialists go further than conventional support stops.
They handle complex cases and ensure:
- In-depth technical analyses
- Resolution of persistent faults
- Analysis of recurring issues
- Validation of hardware, firmware, and back-end functionalities
This means faster resolutions and fewer escalations to external parties.
Complex Problems, Structurally Resolved
For exceptional or critical problems, we go to the root of the matter.
We carry out root cause analyses and develop structural solutions in close collaboration with manufacturers and our engineering teams.
In addition, we ensure:
- Continuous knowledge building within the team
- Documentation and knowledge sharing
- Preventive improvements
This way, we do not just resolve problems — we prevent them in the future.
