De laadoplossing voor KMO's en zelfstandigen, eenmanszaak of management vennootschap

Charging Station SLA Contract

Guaranteed uptime, one point of contact

A charging station that's there but not working is worthless

Charging stations need to be available when your employees, customers or residents need them. A fault or uncertainty about who handles it costs you trust. With a MobilityPlus SLA contract, you know exactly what to expect.

Laadoplossingen voor KMO, zelfstandigen, management vennootschap

What's included in our SLA?

Preventive maintenance at scheduled intervals
24/7 remote monitoring and rapid remote intervention
Guaranteed response times in the event of a fault (depending on SLA level)
On-site intervention for hardware faults
Software updates and firmware management
Monthly reporting on availability and interventions

Laadoplossing voor KMO's en zelfstandingen

Transparent SLA levels

MobilityPlus offers different SLA levels — from a basic package for smaller installations to a premium contract with guaranteed uptime and priority intervention. You only pay for what you need.

Explore our SLA packages

Slim laden op je site, zonder complexiteit

Frequently asked questions

What is the average response time in the event of a fault?

Depending on your SLA level: from remote intervention within 4 hours to on-site attendance within 24 hours for premium contracts.

Is an SLA required when you install our charging stations?

No, but we strongly recommend it. An SLA guarantees continuous operation and avoids unexpected costs in the event of a fault.

What if a charging station is permanently out of service?

In the event of a total failure, we ensure replacement within the agreed timeframes, depending on your contract level.

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