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FAQ

  • What is the difference between AC and DC charging?

    AC charging, powered by alternating current and can load up to 22kW/h. (Exception: Renault Zoe can charge up to 43kW)

    DC charging, powered by direct current. We can reach speeds up to 50kW/h. In the future, this will extend to 300 kW.

  • What is the difference between kW and kWh?

    A charging station that delivers 22 kW in one hour, is expressed in 22 kWh.

  • What cable should I use to charge?

    The type-2 cable became the European standard. Each charging point is equipped with a type-2 connector power outlet. Some older cars have a type-1 connector. That is not a problem, because there are cables with a type-2 connector on one side and a type-1 on the other side. For new cars with a type-2 connector, a T2-T2 cable is sufficient.

  • Should I always use my cable at home?

    If your charge box is equipped with a fixed cable, you do not have to use your cable from the car.

  • What is the difference between single-phase and three-phase load?

    There are four types of AC charging stations; 3,7kW - 7,6kW - 11kW - 22kW. We obtain these values by multiplying the voltage by the available power. The voltage depends on the number of phases that are available at your home or business.

    example:

    1-phase 230V x 16A = 3,7kW

    1-phase 7,6kW = 230V x 32A

    3-phase 11kW = 400V x 16A x 1.73

  • How is the charge rate determined?

    The rate is determined by the owner of the charging station. MobilityPlus sets a maximum rate on its own charging stations in order to preserve public confidence in the market.

    We have no control over the charging stations we offer from our colleagues.

    The correct price can always be found on the platform or through our app.

  • How fast can I charge?

    Charging stations operate on AC voltage. These can vary between 3.6 - 7,4 - 11 and 22 kW. The vehicle determines the maximum charging speed. On average you can drive 5 km per kW.

    Ex: 11 kW charged per hour x 5km/kW = 55 km per hour charged

  • Where do I find charging stations?

    Through our live map found on the platform or through our app, you can find charging stations, navigate towards them and check the live status of the station.